Service Terms & Agreement

ZEEVON Washing Machine Service Centre (“ZEEVON”, “we”, “us”) provides doorstep diagnosis and repair services for domestic washing machines of all major brands in Hyderabad, Telangana.

Our services are performed at the customer’s location. By booking a service, you agree to provide access to the machine and the required space to carry out the work safely.

A visit charge of ₹350 applies to every home visit. This charge covers the technician’s travel, time, inspection, and diagnosis of your machine.

The visit charge is payable whether or not a repair proceeds. It is separate from any repair or spare parts cost.

The repair cost varies depending on the brand, model, the actual fault, labour required, and the spare parts needed.

A clear estimate is shared with you and approved by you before any repair work begins. Work that would increase the cost beyond the approved estimate is not carried out without your further approval.

Spare parts, when required, are charged separately.

Original spare parts are used whenever available. Where an original part is not available, a compatible alternative is used only with your consent.

Parts charge, if any, is clearly communicated before fitting.

All spare parts fitted by ZEEVON carry a warranty of 3 months against manufacturing defects.

Washing machine drums carry a warranty of 6 months on qualifying drum replacement jobs.

Warranty periods run from the date of service. Within the warranty period, a defect in the warranted part is rectified at no additional charge for the part or the visit.

The warranty does not cover: physical damage, intentional damage, misuse or improper handling; damage caused by over-voltage, power fluctuations, or electrical faults outside the machine; damage caused by repairs or modifications carried out by unauthorised persons; and damage caused by improper installation or connection.

Consumables such as filters, seals and hoses are covered only against manufacturing defects, not normal wear and tear.

Pre-existing damage to the machine is not the responsibility of ZEEVON, unless the damage is caused directly by our technician during the service.

Any such pre-existing condition noticed during inspection will be brought to your attention before work proceeds.

We accept Cash, UPI, and Online payments.

An online invoice is provided on request after every service.

If the same fault for which the service was performed recurs within 20 days of the repair, a follow-up visit is made with no additional ₹350 visit charge.

Follow-up visits are subject to the fault being the same as the originally attended fault. Spare parts and drums remain covered under their respective warranties.

You agree to provide reasonable access to the machine, a clean and safe space to work, and a working electrical supply point near the machine.

You agree to inform us of any known pre-existing damage, electrical issues, or hazards before the visit.

Our liability is limited to the value of the service provided or the amount paid for the service, whichever is less. We are not liable for consequential losses, including damage to clothes or property beyond the scope of the service provided.

For any questions about these terms or our services, contact us by phone, WhatsApp, or email. Our contact details are available on the Contact page of this website.